Refund Policy
Thank you for shopping with My Angel Messenger™. We want every family to feel confident when placing an order with us.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed or shipped, we will do our best to accommodate your request.
Once an order has shipped, it cannot be canceled.
Refund Processing
Approved refunds will be issued to the original payment method used at checkout.
Depending on your financial institution, it may take several business days for the refund to appear in your account.
Returns After Delivery
Customers may return My Angel Messenger™ within 14 days of delivery for a refund.
Returned items must be in new, unused condition and include the original storybook, plush Angel and keepsake gift box.
Customers are responsible for return shipping costs unless the item arrives damaged or defective.
Refunds will be issued after the returned item has been received and inspected.
Damaged or Defective Items
If your My Angel Messenger™ order arrives damaged or defective, please contact us as soon as possible at info@myangelmessenger.com
We will work with you to provide a replacement, exchange or refund.
Order Changes
If you need to update your shipping address or other order information before shipment, please contact us as soon as possible.
We will do our best to accommodate changes before fulfillment begins.
Questions
If you have questions regarding refunds, returns, cancellations or your order, please contact us at: